PROFESSIONAL SUMMARY

Passionate about fostering personal growth and cultivating collaborative team development, I bring a unique blend of experiences to enhance your UX design team. With a hands-on involvement of over 3 years in crafting and delivering dynamic six-week training courses for various shifts, I possess a solid foundation in designing learning experiences.

My journey includes over 10 years of immersive customer service engagement, complemented by 5 years of leadership roles, demonstrating a commitment to understanding user needs and leading teams towards exceptional results. In the realm of office dynamics, I have accrued 3 years of experience, honing my skills in organizational efficiency and workflow optimization.

Stepping into the realm of commission-based sales for over 4 years, I have consistently met and exceeded targeted sales goals, showcasing my ability to create designs that resonate with users and drive conversions. Additionally, my foray into business ownership and management for approximately 3 years underscores my entrepreneurial spirit and strategic vision.

Eager to bring my diverse skill set and user-centric mindset to your UX design team, I am confident in my ability to contribute positively to the creation of compelling digital experiences.

AREAS OF EXPERTISE

Microsoft Excel, PowerPoint, Word Programs, Microsoft 365, OneNote

AutoCAD 2002, AutoCAD Light 2002

Hogan, Adobe Lightroom, Adobe Premiere, Adobe Photoshop, Sketch

Square Space, QuickBooks, FACETS, Maestro, Spark

Google Teams, Genesis, IEX, Knowledge Central, Pegasus, Learn Source

Developing and managing inventory paperwork, scheduling, training personnel

Project management, basic accounting, data entry

Providing excellent customer service and customer retention strategies

EDUCATION

Optum Technology UHC UX Design E-Learning Certificate, Online-2024

Google Coursera UX Design Certificate, Online-2024

Sierra College, Rocklin, CA

Academy of Art University, San Francisco, CA

WORK EXPERIENCE

Customer Care Advocate, United Health Care, Honolulu, HI

Resolve member concerns with first call resolution

Educate members about plan fundamentals and benefits

Assist in locating qualified care providers in-network

Initiate proactive outreach to address gaps in care

Phone Banker, First Hawaiian Bank, Honolulu, HI

Provide information and assistance to ATM, credit, and debit card customers

Facilitate servicing of customers for first call resolution

Business owner, photographer, and editor, EMR Photography, Kailua, HI

Create and manage the photography business, including website and social media

Conduct various photoshoots, including beach, boudoir, studio, and street photography

Proficient in Adobe Lightroom, Adobe Premiere, and Adobe Photoshop

La Petite Academy, Preschool Teacher, Roseville, CA

Provide early education with a focus on exploration and play

Evaluate children's performance, behavior, and social development

Communicate with parents to discuss children's progress and needs

Wells Fargo Bank, Phone Banker Coach and Trainer, Sacramento, CA

Train and develop phone bankers through six-week courses

Coach existing bankers to meet and exceed sales goals

Specialized in Consumer, Premier, and IRA queues

Fine Line Drafting Inc., Home Designer, Sacramento, CA

Promoted from secretarial position to entry-level home designer

Created project management database and customer recognition files

Trained in AutoCAD 2002 and AutoCAD Light 2002